I would recommend Gordon Lane Care Center to my friends and family because this nursing home has a family oriented environment, very kind and friendly staff.
So Happy with Gordon Lane! What an amazing experience. Teresa made it so much easier for me to transport my mother in law & make appointments. Absolutely love this nursing home! They are super CLEAN!! one of the things I loved about it. Also they are So friendly!! Made us feel very Comfortable!!
I would highly recommend Gordon Lane. A truly great facility with the most wonderful care givers. We had to move my mom from the hospital very quickly into an assisted living situation to recover from a fall. We looked at several places that had openings, but by far this had a "good" feeling. It is not the newest, by far, but truly what we were looking for was a clean facility with well taken care of people and we were not disappointed. Physical therapy was wonderful as well. Always on time and so caring too. I would easily recommend this to anyone!!! Thank you for treating my mom so well.
I recently made the decision to place my grandmother in a nursing home. We just couldn't care for her at home anymore since my family and I work during the day. My grandmother had a series of falls at home. Her Dr. Suggested Gordon Lane and after during some research, getting a tour and meeting some staff members, I can easily see why. This place operates like family and have treated my grandmother & my relatives as such. Ana gave me a tour & helped us with admitting her. Dennis & his staff in physical therapy are outstanding. She is improving daily. They are taking such great care of her. We are so pleased. I can call and speak to her anytime of day & the nurses & CNA's are very attentive.
Customer service from management to cleaning, CNAs, nurses, social workers, case management, admissions to their rehab therapies are just a few of the reasons I would not hesitate to take my loved ones to this skilled nursing facility if needed. Everything is easy as well, from reception to billing, response times, etc. Not to mention the phenomenal care that is provided from the compassionate staff at Gordon Lane.
Was this provider's office easy to locate? Absolutely! It couldn't have been easier! Were you able to get answers to simple questions from this provider without scheduling an appointment? Absolutely! I'm always able to get my questions answered over the phone right away! Does this provider always put the customer first? Absolutely! They have some of the best customer service I have ever seen Does this provider give unbiased advice? Absolutely! I always get sound, helpful, and completely unbiased advice! Was it clear that this provider takes pride in the appearance of his/her office? Definitely! It was one of the best looking offices I've ever seen!
Noreen Concepcion aLvarez
My two sisters are residents here and the care is wonderful. The staff is really friendly and caring. Teresa has really helped one of my sisters tremendously, she goes out of her way to accommodate her special needs. I am extremely happy with the care that they are receiving and could not ask for more. Two thumbs up! Highly recommend care facility.
I have worked with Gordon Lane Care Center for over 7 years. I work directly with Janeth and Teresa in Social Services. Both Janeth and Teresa are polite, professional and friendly with me as well as the patients they are assisting. I have been to the facility at a variety of times and days of the week. In each visit I notice the cleanliness of the lobby, hallways and rooms that I enter to meet residents. The staff that I encounter on my visits always greet me and make me feel welcome. I have not ever had a resident complain to me about not being assisted or their needs not being met by the staff. I visit many facilities through out Orange County as well as Board and Care residential homes, this is a wonderful facility and I applaud the staff for their work and caring of the residents. Respectfully, Kristy Perry Mobile Notary
I have been teaching the Bible Study at Gordon Lane Care Center in Fullerton, CA on Saturday mornings for 5 years now. The elderly people there have learned a lot from the Bible Study and many people have received their Salvation from JESUS! The staff have always been very grateful to me for coming to share the Gospel message and leading the people in praise and worship songs. I am praying for all the patients for Miracles from JESUS of healing and blessings for the hard work of the staff. All of the GLORY to GOD forever and ever. Amen
The staff at Gordon Lane really care about the residents. I especially appreciate that with all the various needs that they must meet, they are as responsive as possible when I have a particular concern about mom. And as busy as they all are, I've heard how some will go visit mom or sit with her, and I am so grateful for that. With all the various needs of the elderly and disabled that they must deal with, they do it with real care, a little humor if possible and truly have heart. ���<3
Amy Cortland Alspaugh
This nursing home has had opened doors for both my Mom and Dad in the last 4 years. The staff has been accommodating and compassionate since my Dad's first stay in 2013. Since then they have had many changes in the interior,exterior but the quality of nursing and CNA'S have remained. We found this,facility from our family physician and my sister and I know we can count on them to care for my parents for short term rehab or for a quick stay for IV medicine (My Mom's last stay)We like how it seems that everybody in Gordon Lane seems to be involved in the care of every single patient. I couldn't be more satisfied with the care my patents have received here.
Let's start by saying I have volunteered in places like this before and I can say Gordon Lane does have a very caring staff. My grandfather has been here for a while now and every time I visit him he always seems happy and the staff is always super awesome to me and my family members. For the most part everything has been pretty clean and the other patients I have interacted with were also very kind. I can't say enough good things about this place so far. I am really happy my grandfather is being taken care of and I trust the employees here.
I highly recommend going to Gordon Lanes Care Center!! The staff at this facility are very friendly and attentive. I felt welcomed from the minute I walked in the door. Teresa and Janeth in Social Services are very helpful in providing community resources and preparing your loved one with transitioning home. And of course I can't leave a review without mentioning how amazing the therapy staff is. They are very passionate about what they do and care about the health and recovery of every patient!
It has been on my mind to write this review since I had initially judged this nursing center based on its bad reviews on Yelp. My Dad was at Saint Jude hospital for a hip revision and our first choice for nursing centers was Park Vista. Unfortunately, (or fortunately) they didn't have a bed available on the day he was due to leave the hospital. The case manager arranged for him to go to Gordon Lane. My family & I were very displeased but Park Vista said they would take him once a bed opened up. By the time a bed was available, we were so happy with the nursing staff and the services of the rehab department that we didn't want to have another team on the case. I found every staff member to be professional and genuine in their care for the patients and my Dad. Huge thank you to Dennis in the therapy department his team was wonderful. Dad is home now and doing great. I'm glad we ended up there after all.
My Sister had a knee replacement and her Doctor wanted to send her to a rehab near the hospital she had her surgery at but that was too far from her home and too far for me to visit. I did some research and found that this care center was close too us and varried a five star rating. At first we didnt know what to expect because the Dr. Who did the surgery wouldn't follow her as far as Fullerton. Gordon Lane helped us with that. They had a physician see my Sister the same day she discharged from the hospital snd he's great! This nursing staff has been so kind to my Sister and the rehab team has been so encouraging! Rudy, Krista & Raj have really motivated her to get strong again. Ana has been a Godsend to us. She helped us understand what our insurance would cover and related it in such a simple way, a way we could understand. I cant believe how well she is doing! Im so thankful for the love and care this facility has shown us!
The staff here is so caring and friendly. I recommended it to a couple of co-workers for their elderly parents. They really care for all the residents here. Thank you all for taking care of my brother James.
Mary Fierro Nostrand
My mother has been in a number of facilities over the past decade. Some have been downright horrible. We receive excellent care here. My mother is in far better shape today than when she arrived here. The staff is very friendly and attentive. I recommend Gordon Lane care center for rehab and elder care.
I'm so impressed with this Nursing Center. They have 5 stars, they are really clean, the staff is cheerful and so accommodating. I live the warmth I felt the second I stepped in. KK is my favorite nurse. This team goes above and beyond for the patients and family members. I will let my friends and family know what a great experience I had here.
I am/was a resident of this facility As a former patient at Gordon Lane, I can attest to the excellent care/services that I received from their occupational/physical therapy dept., the nurses/physician assistant, activity personnel, administration/case manager, housekeeping, etc., As a new patient, I was scared of the unknown. The staff/personnel were all so nice, friendly, and caring that it brought me comfort with each new day that I had to stay. I would highly recommend this place for anyone in need of health care rehabilitation. Noreen
I've been to this facility, the staff is friendly, the building itself is very clean and the rehab services are excellent. I would recommend my loved ones to stay here.
Did you feel safe in this provider's care? Yes Did this provider answer all of your questions? Every question I had was answered thoroughly
Being at Gordon Lane I've made a lot of friends. I love the activities, number 1 is bingo! I enjoy going to our church service every Sunday. The staff is very helpful, they treat me with respect and go out out of their way to help people. The food is getting better, I'm able to choose an alternate meal and other different choices. I have people who come into my room to talk and make me feel better when I'm down. The atmosphere here is great, it's clean and feels like home to me!!
The people at Gordon Lane Care Center have truly exceeded my expectations of what a skilled nursing facility should and could be. It is a very clean place every time I come visit. Patients who I have interacted with have always had good things to say about the nurses and staff who give their complete effort to assisting the patients with their needs. Chloe and Ana have been a true blessing for the families who come in and need guidance and advice. Their level of customer service is top-notched! I would highly and definitely recommend Gordon Lane Care Center to any family looking for a facility like this. You will not be disappointed! There is a very good reason why they are a 5 star facility.
Very happy with the care that my mother is getting here. A big Thank you to the entire staff and a SUPER big Thank you to Ramon!!!! You are AWESOME!
The Gordon Lane Staff took great care of my client! Penelope, the case manager, always took my calls or responded to my messages in a very timely and personable manner. Her co-worker Ana, in admissions, stepped in as well to answer any questions and listen attentively, even when both very busy with their daily task and duties. All of the staff made me feel welcomed when I would randomly visit. (on purpose) More than anything I felt my client, that does not have family support, was being taken care of. No matter what time my visit I always found my the overall facility clean and staff working, the rooms neat, bed crisp and my client always engaged with activity or interacting with other patient's, clean and well-groomed herself. This would make me very happy. In my eyes, Gordon Lane treats their patient's with dignity and their patient's families with much understanding. They are professional yet personable and I would refer them as a short term or long term care facility.
I love this facility. Excellent staff, very caring, clean rooms and hallways. Chloe and Ana are very helpful from admitting to discharge. This definitely is a 5 star facility. Would recommend to everyone.
I have been working in a skilled nursing rehabilitation setting for more than 10 years. I have worked in numerous nursing homes around north and south orange county. In short, I've witness most of the facilities and how they run. I am an occupational therapist who started working at Gordon Lane Care Center since 2012 and I will personally attest that I've seen this building transform from a regular hospital/nursing home setting to a clean, fast-paced, home-like, family and customer oriented facility. Despite the high demands and challenges of our healthcare system, the Gordon Lane Staff thrives. They will listen, attend and take time to pay attention to each individuals needs. Though this might seem to be unrealistic for some, one thing is for sure- Each staff member cares and will always try to do their best. No wonder this Facility is 5 Stars! Currently, I am the Director of Rehabilitation of this facility. We have a combined experience of more than 50 years in dealing with orthopedic, neurological, cardiovascular conditions. I am blessed with a very enthusiatic, dynamic and patient-centered staff. We have retained the same team for almost 5 years. This speaks volume with regards to our team's collaborative approach to our clients. Statistically, we have been sending roughly 300+patients every year back to the community. The warm hugs, sincere "thanks you's", the smiles, laughs and tears that our patient give us are some of the biggest reasons, we do what we love to do. Truly, we take great pride with our team and our profession!
Reading some of the prior reviews caused us great concern. I shared the concerns with my father in law's health care provider. She assured us that they send many patients here and that they have good reviews. My FIL had a horrible experience during a prior visit to a different facility and swore he would die if we put him in again. Well good news. We could not possibly have asked for better care than he is getting. The staff is very quick to help when he needs something. They are doing a great job of physical therapy, etc. From the front office staff to the nurses to the facilities guys,they all seem happy to work here and serve the people they are taking care of. He actually thanked us for finding this place for him.
Did this provider's staff seem to respect him/her? Yes, I could tell the staff respected him/her Did you feel safe in this provider's care? Yes Was this provider's office easy to locate? Absolutely! It couldn't have been easier! Was this provider argumentative or easily angered? No, they were very calm and understanding Did you have to wait long after you arrived for your appointment? No, I didn't have to wait very long
i want to thank the staff for taking such good care of my aunt, she was here on hospice and the people that work here were so kind, and professional.i askeda lot of questions and sometimes i would be emotional but the always were nice about my request. I was a cleanand has a home like feeling.
I love this place everyone is so sweet to my Mom Dorothy Riordan and they take excellent care of her!!! Thank you Gordon Lane!!! ��_��_��_��_��_
My mom has been in a few nursing homes now. Gordon Lane is her 5th one. It is by far the best choice my sisters and I made. When you walk in the one thing I noticed is that it does not smell like a nursing home and that is a huge impression. Everywhere you walk in gordon lane you are greeted with a hello, a smile and asked if they can help. The staff is by far the most caring and passionate at what they do. As soon as you walk in the front doors it feels like more than a nursing facility it feels like home. My mom never has a complaint about anything. She loves the tasty food. Her favorite cna is Gina, she goes over and beyond for my mom. Sandra in the front is her personal barista she says, she always know how to make her coffee. Jaime the administrator helped walk me through the transfer process to bring my mom to glcc. Nicole in dietary came to her room to go over her diet preferences and took the time talking to mom and showed she really cares about her residents. Beverly the medicine nurse is one of her favorite nurses she is always helpful and makes sure my mom is happy. Janeth her social worker is so understanding especially since my mom has so many questions for her. Janeth always takes care of her needs with a smile. We thank GOD for gordon lane care centers family for taking great care of my mom. Keep up the good work GLCC we love you.
All I can say thanks to all of the good people that work at this place and take good care not only for my mom Francisca mu̱os but also for the rest of the residents thanks to all of you you guys are great....
Hospitals and Rehab Centers are usually less than ideal for their patients and visitors. More often than not, a stint at one of these facilities means a period of turmoil in ones life. With that being said, I would like to give a strong kudos to Gordon Lane as one of the best short-term care facilities I've ever experienced. Top reasons why: 1. Clean - Gordon Lane is very clean for the type of needs serviced within the building. It is clear that management puts a focus on continuously cleaning its patients, their rooms and the common areas. This is one of the few care centers that does not have a pungent smell hit you, as soon as you walk in the door. This was the first differentiating factor that I noticed. 2. Professional, Pleasant & Attentive Staff - It is fair to say that care center staff members are always very busy and quite stressed out. However, it is quite clear that the Gordon Lane team place a premium on their level of customer service. Social workers, case managers and nurses alike, are always very friendly, patient, and attentive. In addition, Ana, Penelope, and Teresa are case managers / social workers always willing to go the extra mile for their patients to ensure a safe discharge home. Last, but certainly not least, more often than not they are SMILING, especially Sandra at the front desk! Not only does this brighten the mood of the patients, but it provides an uplifting environment for everyone, including the visitors. 3. Good food & Nice Facilities - Rehab centers are not usually known to provide the best food. But the food at this place is actually quite good! It is easily distinguishable that time and effort are put into the preparation of each residents meal. The building and furnishings of this rehab center are quite modern, with nice paintings and art throughout. The patients' rooms are very pleasant, and equipped with dressers, night stand, and a TV with cable. I would highly recommend this facility if you are looking for someone to care for your loved one! Thanks Gordon Lane staff!
Staff is so friendly and the nurses are great. Best place for rehabilitation. I recommend it to my family and friends when they are looking for skilled nursing for loved ones.
I love this Facility! The staff is fantastic and you can expect great customer service from housekeeping on to administration. They have five stars and they earned it. This nursing center is clean and well operated. The staff loves what they do and it really shows.
Gordon lane care center is a gorgeous facility! And it's also rated "five stars" by Medicare, which means the service is at the top of its class.
I would like to acknowledge just a few individuals who represent professionalism at it's best. Teresa Villegas, is first and foremost one of the kindest person ever met. She serves her patients from her heart. Her knowledge and ability to communicate with people is a true value. Oscar (Nurse), another genuine and caring person. He is always positive and willing to help with any request. A great person to GL Team. Dora (Nurse), this "lady" brings joy to every morning! Her smile and delightful personality brings joy to many patients. I even seek out to see her smile. Please note, there are many many others who are on call helping my buddy Peter C. In his journey toward a better quality of life Sincerely Grateful, Paul Rodriguez
Teresa Burns Villegas
I just visited this facility and Wow! Every single person I came with in a few yards of greeted me & welcomed me. I met with the rehab team about my father's care and they took the time to go over his treatment plan with me. I'm feeling so relieved to know that I'm leaving my father to a place where he will get better, with people dedicated to that as opposed to leaving him some place where he may get worse. I guess the nursing home "stigma" got me. This place is amazing. I got to meet the Administrator, Jaime and a team of people dedicated to my father. I'm impressed and my Dad is happy. I can't ask for more than that.
I've been here, and I love how everybody is so friendly, everybody smiles and you can see how patients are happy. I love the environment there I will definitely recommend it for my love ones!!
My grandma was here for a bit , and from what I saw this place is nice and clean , the nurses responded in a timely manner , they have activities for the residents. There was a time my grandma didn't like her meal and they quickly replaced it with something she enjoyed ��_
Alicia Marie Madrigal
The staff here is excellent!
Harry Scott Tanner
My Aunt has had a few knee surgeries. The first time, my family & I tried to have her come home from the hospital because we couldn't stand the thought of her staying at a nursing home. Well, she did not rehab well even with a nursing service that came to our home to offer her physical therapy which led to a lot of pain and some major set backs both physically & emotionally. When the time for revision came around, my family and I surrendered to the idea of sending her to a nursing center. From the start, this staff was attentive & caring. I was surprised that the shared room my aunt had was spacious. There was a big patio window that made the room appear bigger. The Physical therapy team was on point! Rudy & Krista have been fantastic. The ladies in the office are very friendly and I was surprised that the gentleman managing the building knows all the patients by name! I wasn't expecting this type of warmth & Care from "an institution" this center really exceeded my expectations.
My family & I have been blessed to have placed my mom, Leonor Rojas at Gordon Lane. My mom has been a resident for approximate two years. Gordon Lane has improved so much since Jaime Garcia took over as the Administrator. Jaime is not only a professional in the busiess but a compassionate one! As soon as you walk into the facility you notice the cleanliness. (Thank u Jackie for you hard work) My mom & feel to be part of a family! Thanks to Olivia I can feel that if I have a concern, she will always try to solve any problem ASAP! We love our CNA'S who take care of my mom (Thank you Victor!!) Luisa D.
I love Gordon Lane. It has a great feel when I come in to visit. It always looks clean and there's no odors. It seems like it's a nice place to work because the staff are so friendly and helpful while working together. The patients look well cared for and clean. There's a dinning room in the middle of the facility and when ever I visit it is full of patients engaged in an activity program and they seem to be having a good time. I would definitely recommend this facility for anyone who is looking for rehabilitation or if they need a place to call home!
Very nice facility with caring staff, very clean and accommodating. Everyone who walks in the doors is greeted by one of the amazing staff right away and made to feel like part of a family. You can tell that the people who work there enjoy their job and what they do. They seem to have a passion for caring for others and the residents seem very happy. :)
My Grandma recently broke her hip & her physician listed 3 local nursing homes he goes to. I chose Gordon Lane because the staff was knowledgeable from our first tour & visit. I met with Ana & Dennis who explained insurance & rehab to me. I am a nurse so, I was able to wrap my head around the rest of the care & I was hard on myself for not being able to care for her at home by myself. The truth is, if she had tried to rehab at home, she wouldn't have done so well both physically and emotionally. Rudy and Krista played such a big role in her progress & in her willingness to to rehab. I found every staff member to be accommodating. The parking can sometimes be challenging and one day when I was waiting for a parking spot to open up, the business rep saw me & told me about the rear parking & even called the front office to have people move their cars for families. They are proactive in customer service and my family appreciates every bit of care and service we recieved. I recommend this nursing home to anyone who needs to rehab.
My Aunt is currently in the Care of Gordon Lane Care Center and my family & I are so happy we chose them over the handful we had researched. It came as a recommendation of her physician but just to make sure, we toured 3 others. From the gate, they won us over with their customer service. I love that Ana, the nice lady who gave the tour also speaks spanish and was able to explain in detail what to expect to my mother who speaks spanish only. My aunt is doing well, is happy with the staff and really enjoys the activities. The rooms are pretty nice sized and we like to sit on the patio to visit. We are so happy with this place! Winning!
I visited this facility When we visited Gordon Lane Care Center, our experience was very nice. We got all the information that we needed and a lot of positive feedback. The residents look happy. The staff seemed very pleasant and competent in what they were doing. They are very involved with their patients. I would recommend them to other people looking for the same kind of facility. There is a possibility that we will transfer my mom in this facility.
I cannot say enough great things about this place. The RN, LVN and the rest of the staff went above and beyond the call of duties to make my mom feel comfortable and at ease during the three weeks that she was there. The staff was always very caring, loving and gentle. On Christmas Day, all the residents received gifts from the facility. My mom got a beautiful nightgown. Gordon Lane is a spotless facility. The maintenance crew is always on site cleaning, mopping and fixing anything and everything that needed to be done. I could go on and on about this wonderful facility. Thank you Penelope, Ana and staff for your professionalism, loving, kindness and respect that you have provided for my ailing mother.
We picked this place because it was close to my daughters house and we knew someone who has came here years before. Coming here I felt very lost all because I've always been at my own home. But with the great help and staff I felt welcomed. They have some great nurses who are there when you need them!
My experience in working with the fine folks at Gordon Lane Care Center is nothing short of amazing! From the time you walk through the door and are greeted by the extremely friendly Sandra at the front desk to the compassionate and attentive care that the nursing staff provides, you can rest assured that your loved one is in great hands. Chloe and Ana in the front office are so kind, thoughtful, and helpful with organizing every little detail and are truly a charm to work with. Theresa and Janeth in Social Services will assist with your every need and have a true passion for what they do. The PT staff is fantastic and has such a positive touch on my overall experience. Gordon Lane is truly a one-of-a-kind gem when it comes to skilled nursing in Orange County. The facility is clean, the staff is second to none, and they are rated 5 stars by Medicare. What more could you want?! Gordon Lane gets 5 stars from me too!
I am a visiting staff at Gordon Lane. Sandy, front desk is personable and friendly. Theresa and Jeanette at Social service department are always very helpful and kind. I often collaborate with Theresa and Jeanette to ensure residents receive great care. Ramon and Oscar, the nurses I work closely with are also very professional and knowledgeable. They are attentive to patients's needs. They always find time to listen to patients' concern and do their best to provide best care.